- How would you rate arrival and departure commitment time?
- How would you rate the inflight services (Meals, flight attendants, etc..)?
- How would you rate the ground services (Baggage handling, check-in)?
- How would you rate the efficiency of travel agent?
- How would you rate the availability of flight attendants?
- How would you rate the courtesy of flight crew?
- How would you rate the appearance of flight crew?
- How would you rate pilots' communication with passengers?
- How would you rate the quality of food and drinks?
- How would you rate overall service level?
- How would you rate comfort of seating?
- How would you rate seating arrangements of the aircraft?
- How would you rate cleanliness of the aircraft?
- How would you rate the sales, booking staff?
- How would you rate our loyalty program (Cham Miles)?
- What are the destinations that you would like Cham Wings to reach?
- Do you have any further suggestions?
- What is the purpose of your travel?
1. Business, 2. Tourism, 3. Visit, 4. Study, 5. Other reasons.
- How often do you fly?
1. Once a month, 2. Once a year, 3. Several times a year, 4. Never.
- How many flights do you expect to travel all year round?